Terms and Conditions

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 These Terms and Conditions govern your use of the Embercraft Studio website and services. By accessing or making a purchase from our site, you agree to comply with the following terms, which are in accordance with the Australian Consumer Law and other relevant legislation. 

Common items in a terms and conditions agreement allow you to:

     1. Service Withdrawal & Cancellations

Embercraft Studio reserves the right to withdraw or modify any service or product at any time without prior notice.

We may cancel an order where:

• A pricing or description error has occurred.
• A product is unavailable.
• Fraud or misuse is suspected.

If your order is cancelled after payment, you will receive a full refund in accordance with Australian Consumer Law.

     2. Payments & Transactions

• All transactions are processed in Australian Dollars (AUD).
• Payments are accepted via secure third-party processors (e.g., PayPal, Stripe).
• We do not store payment details and are not responsible for errors or losses caused by third-party providers.

     3. Returns, Refunds & Consumer Guarantees

You are entitled to a refund or replacement if a product:

• Has a major fault or is damaged on arrival.
• Does not match the description or sample.
• Fails to meet acceptable quality standards.

We do not offer refunds for change of mind on custom or personalised products, except as required under the Australian Consumer Law.

For more, please see our Returns & Refunds Policy below.

     4. Accuracy, Availability & Liability

We make every effort to keep product information, pricing, and availability accurate, but we do not guarantee it will always be error-free.

Embercraft Studio is not liable for:

• Website downtime or interruptions.
• Any loss or damage caused by reliance on information from this site.

     5. Intellectual Property

All content on this website, including text, imagery, product designs, branding, and layout, is owned by or licensed to Embercraft Studio and is protected under Australian copyright law.

You may not:

• Copy, reproduce, adapt, distribute, or exploit any content for commercial use without written permission.

You may:

• Share or reference our work with proper attribution and a direct link to our website or social media.

     6. Acceptable Use

You agree not to:

• Engage in unlawful, harmful, abusive, or discriminatory activity.
• Post, transmit, or distribute spam, hate speech, or defamatory material.
• Misrepresent yourself or impersonate others.
• Attempt to interfere with the functionality or security of this website.

     7. Account Suspension or Termination

We reserve the right to suspend or permanently disable your account, access, or services if you:

• Violate these terms or any applicable law.
• Interfere with the rights of others or the functionality of the website.

     8. Limitation of Liability

To the maximum extent permitted by law, Embercraft Studio disclaims liability for:

• Indirect, incidental, or consequential damages.
• Delays, losses, or errors outside our control.

This does not limit your rights under the Australian Consumer Law, including rights to a refund or replacement for defective goods.

      9. Governing Law

These terms are governed by the laws of Queensland, Australia, and are subject to the exclusive jurisdiction of the courts of that state.

10. Changes to Terms

We may update these terms from time to time. The latest version will always be published on this page. Continued use of the website after changes constitutes your acceptance of the updated terms.